Approvals and Repair Order Software

Modern gives your service department the tools to send, track, and close every estimate with the speed and legal protection your dealership needs.

Start Closing Work Orders Instead of Chasing Them

Modern turns slow phone-tag approvals into fast, documented sign-offs. Customers review every line item from their phone, approve what they want, and sign right inside the thread. Your service writers stop chasing answers, your techs stop standing around waiting for go-aheads, and your service department finally runs on its own terms.

Mechanic Working On Large Tractor

Built-In Legal Protection on Every Signed Estimate

When a customer signs through Modern, you walk away with more than just an approval. Every digital signature is time-stamped, IP-logged, and backed by the full legal language your dealership needs to defend itself if a dispute ever comes up. That means cleaner negotiations, fewer awkward conversations, and zero pushback when a customer tries to claim they never agreed to the work. The repair order software does the heavy lifting on documentation so your team can focus on the service, not the paper trail.

Approvals That Move at the Speed of Your Customer

Customers no longer need to call back, drive in, or play voicemail tag to authorize work. The Modern platform sends every estimate straight to their phone with a tap-to-approve experience that takes seconds. Owners can loop in fleet managers, accounting contacts, or operators directly inside the same approval thread, so multiple decision-makers see and sign without bottlenecks. This invoice and estimate software keeps your service department moving while giving your customers the kind of fast, modern experience they expect everywhere else.

One Platform for All Approvals and Payments

Modern handles both sides of the transaction inside one centralized workflow. Customers approve the work upfront and submit payment after the job is complete, all through the same secure system. Your service writers never lose track of where a ticket sits, your accounting team gets clean, documented records, and your customers experience a service journey that feels modern, professional, and easy from quote to close. This is repair order software built around how dealerships actually operate.

5-15%

Increase in Service Revenue

Take Control of Every Approval Your Shop Sends Out

Book a personalized walkthrough and see exactly how the Modern order approval software changes the way your service department runs.

Our Solution Designed to Capture Every Dollar of Service Revenue

Modern helps your team turn every diagnostic finding into an approved upsell with structured, customer-friendly workflows.

Mechanic Working On Lift Tractor

Segmented Estimates That Drive Profitable Upsells

When a machine comes in for one issue, your techs naturally find others. Modern lets your team send estimates in segmented line items so customers can approve the urgent work, defer the optional work, and authorize the upsells without feeling pressured. That hydraulic pump replacement turns into a profitable visit because the customer can see exactly what is needed, why it is needed, and how much it costs before saying yes.

Customer Review Software That Builds Real Trust

Transparency wins long-term customers, and Modern’s customer review software gives your dealership a structural advantage in earning it. Customers see every photo, every video, and every line item before they approve, eliminating the surprise charges and after-the-fact arguments that erode trust. They walk away confident in your team, your work, and your pricing, which means they come back the next time something needs fixing and bring their fleet along with them.

Group Of Workers Looking Over Machines

FAQs About Our Approvals and Repair Order Software

Yes, Modern allows your dealership to embed custom legal terminology into every estimate, giving your team full control over how each approval is worded and documented.

You can deploy Modern at dealerships throughout the mainland USA and Canada, supporting single-location shops all the way through multi-state dealer groups.

Modern actively engages with AED, MHEDA, NAVDA, FarmEquipment, and Texada, staying involved with the groups influencing the future of dealer service operations.

Run Your Dealership Smarter With Modern at Your Side

From the first text to the final invoice, Modern keeps your team and your customers on the same page. Get started today.

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Brigham Timpson

Chief Executive Officer

Brigham Timpson is a mechanical engineer with a lifelong penchant for optimizing systems. Before leading MODERN, he was a key player in building and scaling another successful software company serving the construction industry. Today, he applies that same operator mindset to MODERN — an independent service communication platform helping heavy equipment dealers drive faster approvals, better customer experiences, and stronger service revenue.

Ryan Young

National Sales Director

Ryan Young brings over 15 years of dealership experience with a deep understanding of dealership operations, service, and customer relationships. Before leading growth at MODERN, he built his career working inside the trenches of dealerships improving performance through technology, customer relationships and operational excellence. Today, Ryan is focused on expanding MODERN\'s footprint across North America while working directly with dealers through hands-on, in-person training, helping their teams drive faster approvals, deliver better customer experiences, and maximize service performance.

JoAnne Zitting

Director of Customer Success

JoAnne Zitting is an operations and customer success leader with extensive experience improving processes, driving organizational growth, and delivering exceptional customer experiences. Drawing from leadership roles in both healthcare and technology, she brings a strategic, hands-on approach to helping heavy equipment dealerships streamline service operations, increase customer engagement, and achieve measurable business results through MODERN.

Jared Timpson

Lead Engineer

Jared Timpson is a software engineer with over a decade of experience building and scaling modern web applications. Since beginning his career in 2012, he has helped businesses develop reliable, high-performance software solutions tailored to their unique needs. After earning his Bachelor of Science in Computer Science in 2014, Jared has focused on delivering scalable, user-friendly applications that improve efficiency and drive business growth. He is passionate about creating technology that solves real-world problems and provides lasting value for his clients.

George Yu

Software Engineer

George Yu is a Software Engineer at MODERN, where he helps shape the platform by building scalable, reliable solutions for heavy equipment dealerships. Before joining MODERN, he worked at TaskRabbit, contributing to software used by millions of customers. He enjoys the pace and ownership that come with a growing company, leveraging his experience building large-scale systems to deliver thoughtful solutions that improve dealership operations and elevate the customer experience.