Service
Communication
…Simplified

Here’s How MODERN Generates Results and ROI

All data is provided by current MODERN Dealer Customers

Grow service revenue 3-5%

is the solution for effortless customer communication and streamlined service operations.

Shorten work in progressby 5-10%

is the solution for effortless customer communication and streamlined service operations.

Faster estimate approvals

is the solution for effortless customer communication and streamlined service operations.

30-50% fewer disputes & work order adjustments

is the solution for effortless customer communication and streamlined service operations.

Increase customer satisfaction by 6-8%

enables seamless interactions, efficient work order management, and data integration with key systems, helping you elevate customer satisfaction and boost productivity across your dealership.

30-60% fewer phone calls

empowers your team to work smarter, communicate faster, and provide customers with the confidence that they are making informed decisions.

Modern Features

Customer Communication with 2-way Text Messaging

75% of your customers prefer TEXT Message updates vs. phone calls

Customer View

2-Way texting with web link to website

Sample customer screens viewed on smartphone

No App to download. MODERN only uses TEXT app and web browser of any smartphone.

Faster Approvals & Reduced Downtime

With Modern’s quick and efficient two-way communication, repair orders are approved faster, reducing the time equipment spends in the bay and getting your customers back to work sooner.

Enhanced Customer Satisfaction

Clear communication fosters trust. By providing customers with timely updates, photos, and videos, Modern ensures that your customers are informed and satisfied with the entire service process, improving retention and customer loyalty.

Streamlined Operations

By syncing with your DMS and automating communication, Modern saves your team time on manual processes, enabling them to focus on delivering better service.

Increased Transparency

With access to full-service histories, including declined repair orders, Modern increases transparency across the entire repair process, giving customers confidence in your dealership’s integrity.

Request and Receive Payments

Directly through the platform with the merchant processor of your choice

“MODERN really has (for our service advisors) opened a door for a better and more efficient way to manage their day and manage their interactions with customers.”

Derick McGhee

VP of Turf & Marketing Operations, Heritage Tractor

See How Modern Can make a difference in your business:
Instant Communication. Faster Approvals, Happier Customers

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