2-Way Text Messaging For Service Departments

Modern is effortless customer communication, increased customer satisfaction, & higher service revenue.
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Customer Communication with 2-way Text Messaging

75% of your customers prefer TEXT Message updates vs. phone calls

Modern text messaging

Customer View
2-Way texting with web link to website

Modern application screens

Sample customer screens viewed on smartphone
**No App to download. MODERN only uses the TEXT app and web browser of any smartphone.

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2-Way Texting

Photos & Video

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Estimate Approvals

Mobile Payments

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75% of your customers want TEXT message updates

Your customers would rather receive SMS updates about vehicle repairs vs. receiving a phone call. And... 90% of TEXT Messages are read within the first 3 Minutes of receiving them.

Your customers want Better Communication during the repair process

MODERN is a simple, software solution.
We provide automated customer communication with 2-Way Texting,
creating satisfied and retained customers.

Increased Customer Satisfication - Measured in Real-Time

Our customers see an INCREASE in satisfaction within the 1st month

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Reduce calls to your service department

Within the 1st month our customers see a significant reduction in calls

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Faster Repair Approvals - TEXT Messaging

90% of TEXT messages are read within the first 3 minutes of receipt

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Customers prefer TEXT messages

75% of YOUR customers prefer TEXT message updates VS phone calls

%

30 – 50%

REDUCTION
Work Order Adjustments

2 - 4%

INCREASE
Service Revenue

5 – 10%

SHORTENED
Work in Progress

2 – 6%

INCREASED
Customer Satisfaction

Find out how MODERN can improve your customer communication.