2-Way Text Messaging For Equipment Dealer Service Departments
MODERN is an independent software company providing effortless customer communication, increased customer satisfaction, & higher service revenue to the community of equipment dealers. Learn More
Customer Communication with 2-way Text Messaging
75% of your customers prefer TEXT Message updates vs. phone calls
Customer View
2-Way texting with web link to website
Sample customer screens viewed on smartphone
**No App to download. MODERN only uses the TEXT app and web browser of any smartphone.
2-Way Texting
Photos & Video
Estimate Approvals
Mobile Payments
%
75% of your customers want TEXT message updates
Your customers would rather receive SMS updates about vehicle repairs vs. receiving a phone call. And... 90% of TEXT Messages are read within the first 3 Minutes of receiving them.
Your customers want Better Communication during the repair process
MODERN is a simple, software solution.
We provide automated customer communication with 2-Way Texting,
creating satisfied and retained customers.
Increased Customer Satisfication - Measured in Real-Time
Our customers see an INCREASE in satisfaction within the 1st month
%
Reduce calls to your service department
Within the 1st month our customers see a significant reduction in calls
%
Faster Repair Approvals - TEXT Messaging
90% of TEXT messages are read within the first 3 minutes of receipt
%
Customers prefer TEXT messages
75% of YOUR customers prefer TEXT message updates VS phone calls
%
30 – 50%
REDUCTION
Work Order Adjustments
2 - 4%
INCREASE
Service Revenue
5 – 10%
SHORTENED
Work in Progress
2 – 6%
INCREASED
Customer Satisfaction
