Remarkable Customer Experience For The Equipment Industry
MODERN is an independent software company providing solutions such as 2-way text messaging that improve customer satisfaction, increase service revenue, reduce invoice disputes, and increase service department efficiency for equipment dealerships in the construction, agriculture, lawn, utility, forestry, and other industries.
Modern Service Delivers
When you switch to MODERN Service, your business will realize:
Increase Service Revenue
Faster Estimate Approvals
Customer Experience & Communication
- Real-time status updates via 2-way text (SMS) messaging or email
- Digital inspections with photo & video capture for proof of repair
- Mobile estimate approvals, digital signature capture, & digital payments
- Custom branded web and mobile landing pages (no app to download)
Service Department Efficiencies
- Centralized work order communication & machine history
- Business System Integration reduces duplicate effort
- Cross-department collaboration and communication tools
- Simple text, photo, and video documentation
With MODERN Service, the communication is instant. Typically the customer’s response is instant, and it takes the waiting completely out of it.
Here’s How MODERN Generates Results & ROI
*All data is provided by current MODERN Dealer Customers
Grow service revenue 3-5%
Digital multi-point inspections with high-resolution photos & videos add credibility to service department recommendations
30-50% fewer disputes & work order adjustments
MODERN captures digital signatures for estimates / quote approvals while technicians document required service with video & photos before and after work is completed.
Shorten work in progess by 5–10%
Increase customer satisfaction by 6-8%
MODERN removes customer communications friction leaving a more informed, confident customer with consistent updates. Equipment dealers report a significant increase in customer satisfaction within 12 months of implementation.
Faster estimate approvals
30-60% fewer phone calls
Find out how MODERN can improve your customer experience and service department efficiency.
MODERN’s Customer Engagement Platform is used in the following industries to create the most Advanced Customer Experience available:
Lawn & Turf
Material Handling / Lift Trucks
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