2-Way Text Messaging For Equipment Dealer Service Departments

MODERN is an independent software company providing effortless customer communication, increased customer satisfaction, & higher service revenue to the community of equipment dealers.
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Customer Communication with 2-way Text Messaging

75% of your customers prefer TEXT Message updates vs. phone calls

Modern text messaging

Customer View
2-Way texting with web link to website

Modern application screens

Sample customer screens viewed on smartphone
**No App to download. MODERN only uses the TEXT app and web browser of any smartphone.


2-Way Texting

Photos & Video


Estimate Approvals

Mobile Payments


75% of your customers want TEXT message updates

Your customers would rather receive SMS updates about vehicle repairs vs. receiving a phone call. And... 90% of TEXT Messages are read within the first 3 Minutes of receiving them.

Your customers want Better Communication during the repair process

MODERN is a simple, software solution.
We provide automated customer communication with 2-Way Texting,
creating satisfied and retained customers.

Increased Customer Satisfication - Measured in Real-Time

Our customers see an INCREASE in satisfaction within the 1st month


Reduce calls to your service department

Within the 1st month our customers see a significant reduction in calls


Faster Repair Approvals - TEXT Messaging

90% of TEXT messages are read within the first 3 minutes of receipt



Customers prefer TEXT messages

75% of YOUR customers prefer TEXT message updates VS phone calls


30 – 50%

Work Order Adjustments

2 - 4%

Service Revenue

5 – 10%

Work in Progress

2 – 6%

Customer Satisfaction

Find out how MODERN can improve your customer communication.

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Helpful Emails

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