Field Service Software
Modern empowers your service manager and traveling techs with the cloud-based tools to communicate, document, and invoice from anywhere in your territory.
Modernizing How Dealerships Communicate
When a technician is in the field, communication can break down fast. Customers call the shop wondering where the truck is. Advisors hunt for techs mid-repair. Modern fires an enroute text automatically and keeps every work-order thread in one place, so any advisor can step in.
Instant Customer Updates Without Anyone Lifting a Finger
The moment your tech marks themselves en route, your customer receives an automated text update. That single feature eliminates dozens of phone calls per week, reduces customer anxiety on the receiving end, and gives your dealership the kind of communications field service software experience that builds loyalty trip after trip.
Internal Messaging That Eliminates the Bottleneck
Every internal conversation about a work order lives in one centralized thread inside Modern. When the primary advisor is on vacation, sick, or buried in another job, any team member can step in, read the full history, and keep the work moving forward without missing a beat.
Cloud-Based Documentation From Every Job Site
Your techs work everywhere from urban service calls to remote project sites, and Modern keeps every photo, video, inspection, and note saved automatically to the cloud. Nothing lives on a tech’s personal device, nothing gets lost when a phone breaks, and nothing has to be transferred manually at the end of the day. Your team invoices from the field, captures travel time accurately, and closes work orders the moment the job is done. Everything done inside Modern stays inside Modern, protecting your dealership’s data and freeing your team from the manual paperwork that drags down productivity.
5-15%
Increase in Service Revenue
Get Your Field Operations Working Like One Team
See how Modern unifies your mobile workforce around a shared platform that travels everywhere your service trucks go.
Following Your Techs Wherever the Work Takes Them
From agriculture fields to active construction sites, Modern travels with your mobile operation and keeps every job connected back to the dealership.
Built to Move Work in Progress Toward Full Coverage
WIP coverage decides whether your service department carries the dealership or drains it. Modern is built to push WIP toward the 90%+ coverage zone, and to run on the phones your techs already carry, no app, zero IT headaches.
Mobile-Ready Without Requiring an App
Modern runs on the mobile phones your techs already carry, with no app to download and no special hardware required. The entire field service software experience runs through standard browsers and native text messaging, meaning faster adoption, zero IT headaches, and full functionality the moment a new tech joins your team.
FAQs About Our Field Service Software
Can field techs capture customer signatures directly from a mobile device?
Yes, your techs can capture signed approvals and signed invoices directly from any mobile browser, completing the entire transaction from the job site without paperwork.
Where can your mobile service operation put this platform to work?
Modern is available to heavy equipment dealerships throughout the mainland United States and Canada, supporting field service teams of every size and territory footprint.
Is the company involved with any major industry associations?
Yes, the team behind Modern actively engages with FarmEquipment, AED, NAVDA, MHEDA, and Texada to stay aligned with the dealers driving the industry forward.
Get Your Field Operations Working Like One Team
From the first text to the final invoice, Modern keeps your mobile workforce coordinated and your WIP covered. Get started today.
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