Outbound Communications Software

Modern gives your service manager a proactive way to reach every customer at the right moment, before the work slips away.

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Keep Your Calendar Booked Throughout the Year With Service Appointments

Your customers are sitting on overdue maintenance, ignored recalls, and warning lights that flashed weeks ago. Modern fills your calendar during the slow stretches and stops your team chasing leads by hand.

Preventive Maintenance Communication That Lands

Every vehicle in your customer base has telematics data, service intervals, and historical work history attached to it, and Modern uses all of it to power smarter preventive maintenance communication. Your team triggers PM reminders the moment a vehicle hits a service threshold, sends recall alerts the day an OEM notice drops, and follows up on declined work from six months ago without anyone having to track it manually.

Outbound Communication Worker

Transparency That Protects Your Dealership

Every notification is logged, timestamped, and stored. When a customer claims six months later they were never told about a service or recall, your team has the documented proof, which defends your goodwill budget, not just your calendar.

Stop Letting Service Revenue Walk Out the Door

See how Modern keeps your service calendar full year-round with automated outreach that runs in the background while your team focuses on closing work orders.

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Serving Heavy Equipment Dealers Across Every Major Industry

Modern was built for dealerships that depend on consistent service volume regardless of the market cycle, weather pattern, or seasonal slowdown affecting their region.

Trusted by Dealerships for Industries Across North America

Modern supports just a few of the following heavy equipment industries across mainland USA and Canada:

FAQs About Our Outbound Communications Software

Modern integrates with all major OEM telematics platforms, pulling service alerts, fault codes, and equipment-hour data directly into the messaging workflow for accurate, timely outreach.

Yes, Modern allows your team to segment outreach by equipment category, customer history, service interval, or any combination needed for highly targeted campaign performance.

Yes, every outbound message opens a fully two-way conversation, letting customers reply directly and your team route the conversation into the right service workflow immediately.

Run Your Dealership Smarter With Modern at Your Side

From the first text to the final invoice, Modern keeps your calendar full and your customers informed. Get started today.

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Brigham Timpson

Chief Executive Officer

Brigham Timpson is a mechanical engineer with a lifelong penchant for optimizing systems. Before leading MODERN, he was a key player in building and scaling another successful software company serving the construction industry. Today, he applies that same operator mindset to MODERN — an independent service communication platform helping heavy equipment dealers drive faster approvals, better customer experiences, and stronger service revenue.

Ryan Young

National Sales Director

Ryan Young brings over 15 years of dealership experience with a deep understanding of dealership operations, service, and customer relationships. Before leading growth at MODERN, he built his career working inside the trenches of dealerships improving performance through technology, customer relationships and operational excellence. Today, Ryan is focused on expanding MODERN\'s footprint across North America while working directly with dealers through hands-on, in-person training, helping their teams drive faster approvals, deliver better customer experiences, and maximize service performance.

JoAnne Zitting

Director of Customer Success

JoAnne Zitting is an operations and customer success leader with extensive experience improving processes, driving organizational growth, and delivering exceptional customer experiences. Drawing from leadership roles in both healthcare and technology, she brings a strategic, hands-on approach to helping heavy equipment dealerships streamline service operations, increase customer engagement, and achieve measurable business results through MODERN.

Jared Timpson

Lead Engineer

Jared Timpson is a software engineer with over a decade of experience building and scaling modern web applications. Since beginning his career in 2012, he has helped businesses develop reliable, high-performance software solutions tailored to their unique needs. After earning his Bachelor of Science in Computer Science in 2014, Jared has focused on delivering scalable, user-friendly applications that improve efficiency and drive business growth. He is passionate about creating technology that solves real-world problems and provides lasting value for his clients.

George Yu

Software Engineer

George Yu is a Software Engineer at MODERN, where he helps shape the platform by building scalable, reliable solutions for heavy equipment dealerships. Before joining MODERN, he worked at TaskRabbit, contributing to software used by millions of customers. He enjoys the pace and ownership that come with a growing company, leveraging his experience building large-scale systems to deliver thoughtful solutions that improve dealership operations and elevate the customer experience.