Modern is the heavy equipment dealer management software that connects your technicians, field workers, and customers through one streamlined workflow. With this solution, approvals move faster and disputes drop. Customers stay informed without anyone picking up the phone. From the first work-order text to the final signed invoice, you’ll see exactly where every job stands, and so will your customer.
Every feature inside Modern’s heavy equipment dealer software earns its keep. Here’s how each one moves the needle for your dealership.
One frictionless thread keeps your dealership and your customers connected, centralizing every message, photo, and approval inside a single record your whole team can access.
Digital, line-item approvals come back signed and time-stamped in minutes, giving your team the legal documentation it needs to protect every service transaction you process.
Fully customizable digital inspections capture photos, videos, and markups in one place, simplifying your warranty submissions and protecting your dealership from costly chargebacks.
Proactive PM reminders, recall notices, and telematics-driven service alerts reach your customers automatically, turning missed opportunities into booked service appointments year-round.
Photo walk-arounds, signed agreements, and damage records document the entire rental lifecycle, giving your rental department the evidence it needs to protect everything on the lot.
Automated shipping alerts, back-order notifications, and tracking updates give your customers an Amazon-style experience while your counter team focuses on selling instead of status calls.
A secure, one-way connection syncs cleanly with your existing dealer management system instantly, protecting your data while keeping your team fully informed at all times.
Structured service calendars keep your bays full, your techs productive, and your team always aware of exactly what is rolling into the shop next.
Real-time updates, photo uploads, and instant invoicing equip your mobile techs from any job site, turning every service truck into a fully connected extension of your dealership.
Schedule a personalized demo and see exactly how Modern’s equipment service management software fits into your workflow.
Modern works wherever heavy equipment moves, supporting dealerships for multiple sectors nationwide.
What regions does the Modern software solution cover?
Modern supports heavy equipment dealerships across the mainland United States and all of Canada, with active customers in 48 states and every Canadian province.
What industry associations are you a part of?
We proudly partner with MHEDA, AED, NAVDA, FarmEquipment, and Texada, staying connected to the conversations that shape the dealer industry.
Is the platform cloud-based and accessible from mobile devices?
Yes, Modern runs entirely in the cloud and works on any modern browser or mobile device, with no app downloads required for your team or your customers.
From the first text to the final invoice, Modern keeps your team and your customers on the same page. Get started today.
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Chief Executive Officer
Brigham Timpson is a mechanical engineer with a lifelong penchant for optimizing systems. Before leading MODERN, he was a key player in building and scaling another successful software company serving the construction industry. Today, he applies that same operator mindset to MODERN — an independent service communication platform helping heavy equipment dealers drive faster approvals, better customer experiences, and stronger service revenue.
National Sales Director
Ryan Young brings over 15 years of dealership experience with a deep understanding of dealership operations, service, and customer relationships. Before leading growth at MODERN, he built his career working inside the trenches of dealerships improving performance through technology, customer relationships and operational excellence. Today, Ryan is focused on expanding MODERN\'s footprint across North America while working directly with dealers through hands-on, in-person training, helping their teams drive faster approvals, deliver better customer experiences, and maximize service performance.
Director of Customer Success
JoAnne Zitting is an operations and customer success leader with extensive experience improving processes, driving organizational growth, and delivering exceptional customer experiences. Drawing from leadership roles in both healthcare and technology, she brings a strategic, hands-on approach to helping heavy equipment dealerships streamline service operations, increase customer engagement, and achieve measurable business results through MODERN.
Lead Engineer
Jared Timpson is a software engineer with over a decade of experience building and scaling modern web applications. Since beginning his career in 2012, he has helped businesses develop reliable, high-performance software solutions tailored to their unique needs. After earning his Bachelor of Science in Computer Science in 2014, Jared has focused on delivering scalable, user-friendly applications that improve efficiency and drive business growth. He is passionate about creating technology that solves real-world problems and provides lasting value for his clients.
Software Engineer
George Yu is a Software Engineer at MODERN, where he helps shape the platform by building scalable, reliable solutions for heavy equipment dealerships. Before joining MODERN, he worked at TaskRabbit, contributing to software used by millions of customers. He enjoys the pace and ownership that come with a growing company, leveraging his experience building large-scale systems to deliver thoughtful solutions that improve dealership operations and elevate the customer experience.
