Customer Engagement - Text Your Service Customers

50% of your bottom line can be affected by how you communicate with your customers.
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TEXT Messages Vs. Phone Calls

80% of your customers would rather receive a TEXT message update on the status of their repair rather than a phone call. How are you communicating with your customers?

Improve Communication


TEXTING - The Fastest Form of Communication

90% of TEXT Messages are read within the first 3 Minutes of receiving them. How long do you wait on customers to call you back for approvals?

Get Faster Approvals


Communication Affects Customer Retention

Between 2015-2016 the largest Customer Complaint regarding their service experience was:

Lack of Communication - 45%

Increase Customer Satisfaction

Customer Communication with 2-way Text Messaging

75% of your customers prefer TEXT Message updates vs. phone calls

My Dealer Service TEXT Experience

Customer View
2-Way texting with web link to website

My Dealer Service Customer Experience

Sample customer screens viewed on smartphone

**No App to download. MODERN only uses the TEXT app and web browser of any smartphone.


2-Way Texting

Photos & Video


Estimate Approvals

Mobile Payments

Engage Your Customers with Text Messages

A Text Messaging Platform for Automotive & Heavy Equipment Dealerships

Real-time Satisfaction

Predict CSI with real-time customer satisfaction metrics


2-Way TEXT messaging… Engage your customers

Photos & Videos

Send photos & videos to your customers of needed repairs

Multi-Point Inspections

Create & send digital MPI’s to your customer’s smartphone


Customers can sign / approve on their smartphone

Mobile Payments

Customers can pay for services on their smartphone
My Dealer Service Customer Engagment Platform
*MODERN is completely web-based and works on any device, so there is NO app to download for the service department or the customer!
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