Service
Communication
…Simplified
Here’s How MODERN Generates Results and ROI
All data is provided by current MODERN Dealer Customers
Grow service revenue 3-5%
is the solution for effortless customer communication and streamlined service operations.
Shorten work in progressby 5-10%
is the solution for effortless customer communication and streamlined service operations.
Faster estimate approvals
is the solution for effortless customer communication and streamlined service operations.
30-50% fewer disputes & work order adjustments
is the solution for effortless customer communication and streamlined service operations.
Increase customer satisfaction by 6-8%
enables seamless interactions, efficient work order management, and data integration with key systems, helping you elevate customer satisfaction and boost productivity across your dealership.
30-60% fewer phone calls
empowers your team to work smarter, communicate faster, and provide customers with the confidence that they are making informed decisions.
Customer Communication with 2-way Text Messaging
75% of your customers prefer TEXT Message updates vs. phone calls
Customer View
2-Way texting with web link to website
Sample customer screens viewed on smartphone
No App to download. MODERN only uses TEXT app and web browser of any smartphone.
Faster Approvals & Reduced Downtime
With Modern’s quick and efficient two-way communication, repair orders are approved faster, reducing the time equipment spends in the bay and getting your customers back to work sooner.
Enhanced Customer Satisfaction
Clear communication fosters trust. By providing customers with timely updates, photos, and videos, Modern ensures that your customers are informed and satisfied with the entire service process, improving retention and customer loyalty.
Streamlined Operations
By syncing with your DMS and automating communication, Modern saves your team time on manual processes, enabling them to focus on delivering better service.
Increased Transparency
With access to full-service histories, including declined repair orders, Modern increases transparency across the entire repair process, giving customers confidence in your dealership’s integrity.
Request and Receive Payments
Directly through the platform with the merchant processor of your choice
“MODERN really has (for our service advisors) opened a door for a better and more efficient way to manage their day and manage their interactions with customers.”
