MODERN is a member of AED

Come see us at booth #1311 at the Mirage - Las Vegas 2018
Schedule a Demo

Engage Your Customers with Text Messages

The most advanced customer Text Messaging Platform available for Equipment Service, Equipment Rental, & Field Service.

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Estimates

Customers can sign / approve on their smartphone

Photos & Videos

Send photos & videos to your customers of needed repairs

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Communication

2-Way TEXT messaging… Engage your customers

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Multi-Point Inspections

Create & send digital MPI’s to your customer’s smartphone

Trucking Maps

Interactive route maps for service pickup and drop-off

Real-time Satisfaction

Increase retention with real-time customer satisfaction metrics

Mobile Payments

Customers can pay for services on their smartphone

MODERN - Service Customer Engagement Platform

*MODERN is completely web-based and works on any device, so there is NO app to download for the service department or the customer!

Why use MODERN for customer engagement?

Find Out

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TEXT Messages Vs. Phone Calls

80% of your customers would rather receive a TEXT message update on the status of their repair rather than a phone call. How are you communicating with your customers?

Improve Communication

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TEXTING - The Fastest Form of Communication

90% of TEXT Messages are read within the first 3 Minutes of receiving them. How long do you wait on customers to call you back for approvals?

Get Faster Approvals

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Communication Affects Customer Retention

Between 2015-2016 the largest Customer Complaint regarding their service experience was:

Lack of Communication - 45%

Increase Customer Satisfaction

Customer Communication with 2-way Text Messaging

75% of your customers prefer TEXT Message updates vs. phone calls

Customer Texting - Equipment Service, Field Service, Rental

Customer View 2-Way texting with web link to website

Customer texting for equipment service, field service, and rental

Sample customer screens viewed on smartphone
**No App to download. MODERN only uses the TEXT app and web browser of any smartphone.

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2-Way Texting

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Estimate Approvals

Photos & Video

Real-Time Satisfaction

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Multi-Point Inspections

Mobile Payments

Find out how MODERN can improve your customer communication.

Ready to start texting your customers?

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