MODERN is a member of AED

Come see us at booth #1311 at the Mirage - Las Vegas 2018
Schedule a Demo

Engage Your Customers with Text Messages

The most advanced customer Text Messaging Platform available for Equipment Service, Equipment Rental, & Field Service.



Customers can sign / approve on their smartphone

Photos & Videos

Send photos & videos to your customers of needed repairs



2-Way TEXT messaging… Engage your customers


Multi-Point Inspections

Create & send digital MPI’s to your customer’s smartphone

Trucking Maps

Interactive route maps for service pickup and drop-off

Real-time Satisfaction

Increase retention with real-time customer satisfaction metrics

Mobile Payments

Customers can pay for services on their smartphone

MODERN - Service Customer Engagement Platform

*MODERN is completely web-based and works on any device, so there is NO app to download for the service department or the customer!

Why use MODERN for customer engagement?

Find Out


TEXT Messages Vs. Phone Calls

80% of your customers would rather receive a TEXT message update on the status of their repair rather than a phone call. How are you communicating with your customers?

Improve Communication


TEXTING - The Fastest Form of Communication

90% of TEXT Messages are read within the first 3 Minutes of receiving them. How long do you wait on customers to call you back for approvals?

Get Faster Approvals


Communication Affects Customer Retention

Between 2015-2016 the largest Customer Complaint regarding their service experience was:

Lack of Communication - 45%

Increase Customer Satisfaction

Customer Communication with 2-way Text Messaging

75% of your customers prefer TEXT Message updates vs. phone calls

Customer Texting - Equipment Service, Field Service, Rental

Customer View 2-Way texting with web link to website

Customer texting for equipment service, field service, and rental

Sample customer screens viewed on smartphone
**No App to download. MODERN only uses the TEXT app and web browser of any smartphone.


2-Way Texting


Estimate Approvals

Photos & Video

Real-Time Satisfaction


Multi-Point Inspections

Mobile Payments

Find out how MODERN can improve your customer communication.

Ready to start texting your customers?

Helpful Emails

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