Engage Your Customers with Text Messages
The most advanced customer Text Messaging Platform available for Equipment Service, Equipment Rental, & Field Service.
Customers can sign / approve on their smartphone
Photos & Videos
Send photos & videos to your customers of needed repairs
2-Way TEXT messaging… Engage your customers
Create & send digital MPI’s to your customer’s smartphone
Interactive route maps for service pickup and drop-off
Increase retention with real-time customer satisfaction metrics
Customers can pay for services on their smartphone
*MODERN is completely web-based and works on any device, so there is NO app to download for the service department or the customer!
TEXT Messages Vs. Phone Calls
75% of your customers would rather receive a TEXT message update on the status of their repair rather than a phone call. How are you communicating with your customers?
TEXTING - The Fastest Form of Communication
90% of TEXT Messages are read within the first 3 Minutes of receiving them. How long do you wait on customers to call you back for approvals?
Customer Communication with 2-way Text Messaging
75% of your customers prefer TEXT Message updates vs. phone calls
Customer View 2-Way texting with web link to website
Sample customer screens viewed on smartphone
**No App to download. MODERN only uses the TEXT app and web browser of any smartphone.