MODERN is a member of AED
Engage Your Customers with Text Messages
The most advanced customer Text Messaging Platform available for Equipment Service, Equipment Rental, & Field Service.
Estimates
Customers can sign / approve on their smartphone
Photos & Videos
Send photos & videos to your customers of needed repairs
Communication
2-Way TEXT messaging… Engage your customers
Multi-Point Inspections
Create & send digital MPI’s to your customer’s smartphone
Trucking Maps
Interactive route maps for service pickup and drop-off
Real-time Satisfaction
Increase retention with real-time customer satisfaction metrics
Mobile Payments
Customers can pay for services on their smartphone
*MODERN is completely web-based and works on any device, so there is NO app to download for the service department or the customer!
Why use MODERN for customer engagement?
Find Out%
TEXT Messages Vs. Phone Calls
80% of your customers would rather receive a TEXT message update on the status of their repair rather than a phone call. How are you communicating with your customers?
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TEXTING - The Fastest Form of Communication
90% of TEXT Messages are read within the first 3 Minutes of receiving them. How long do you wait on customers to call you back for approvals?
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Communication Affects Customer Retention
Between 2015-2016 the largest Customer Complaint regarding their service experience was:
Lack of Communication - 45%
Customer Communication with 2-way Text Messaging
75% of your customers prefer TEXT Message updates vs. phone calls
Sample customer screens viewed on smartphone
**No App to download. MODERN only uses the TEXT app and web browser of any smartphone.
