Instant Communication.

Faster Approvals.

Happier Customers.

The MODERN Customer Engagement Platform is used in the following industries to create the most Advanced Customer Experience available on the market.

Construction

Agriculture

Aggregate

Sanitation

Mining

Forestry

Experience MODERN effortless work management, transparent communication, and seamless customer service

MODERN

is the solution for effortless customer communication and streamlined service operations.

MODERN

enables seamless interactions, efficient work order management, and data integration with key systems, helping you elevate customer satisfaction and boost productivity across your dealership.

MODERN

empowers your team to work smarter, communicate faster, and provide customers with the confidence that they are making informed decisions.

A Modern Overview

Transforming Dealer Service with Real-Time Engagement

Increase Service Revenue

Improved WIP

Faster Estimate Approvals

Reduce Disputes

Effortless DMS Integration

Modern seamlessly integrates with your DMS, updating repair order data in seconds. Every communication and update is instantly reflected, saving time and reducing errors. Even declined repair orders remain accessible, ensuring complete service history is always at your fingertips.

Two-Way Communication (Texting & Email Updates)

With Modern, you can engage with customers in real-time through two-way texting or email updates. Whether confirming repair order details or sending reminders, Modern ensures your team can provide fast, effective responses that meet the high demands of your clients.

Repair Order Uploads & Approvals

Upload repair orders directly into the system and send them for customer approval before the equipment leaves the service bay. This functionality increases transparency and accelerates the approval process, keeping customers informed and satisfied.

Photo Markups & Video Uploads

Modern allows your team to upload photos and videos of the equipment during the repair process. Technicians can also markup photos to point out specific issues, providing a clear visual explanation that helps customers understand the service needed, fostering trust and satisfaction.

Data Accessibility

All communication, updates, and orders are securely stored within the DMS. Even declined repair orders remain easily accessible, providing full-service history and ensuring compliance with audit trails and reporting needs.

Transforming Dealer Service with Real-Time Engagement

Discover how Modern can transform your business operations with our tailored solutions. Reach out for a personalized consultation or demo and experience the future of effortless customer communication.

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