Instant Communication.
Faster Approvals.
Happier Customers.
The MODERN Customer Engagement Platform is used in the following industries to create the most Advanced Customer Experience available on the market.
Construction
Agriculture
Aggregate
Sanitation
Mining
Forestry
Experience MODERN effortless work management, transparent communication, and seamless customer service
MODERN
is the solution for effortless customer communication and streamlined service operations.
MODERN
enables seamless interactions, efficient work order management, and data integration with key systems, helping you elevate customer satisfaction and boost productivity across your dealership.
MODERN
empowers your team to work smarter, communicate faster, and provide customers with the confidence that they are making informed decisions.
A Modern Overview
Transforming Dealer Service with Real-Time Engagement
Increase Service Revenue
Improved WIP
Faster Estimate Approvals
Reduce Disputes
Effortless DMS Integration
Modern seamlessly integrates with your DMS, updating repair order data in seconds. Every communication and update is instantly reflected, saving time and reducing errors. Even declined repair orders remain accessible, ensuring complete service history is always at your fingertips.
Two-Way Communication (Texting & Email Updates)
With Modern, you can engage with customers in real-time through two-way texting or email updates. Whether confirming repair order details or sending reminders, Modern ensures your team can provide fast, effective responses that meet the high demands of your clients.
Repair Order Uploads & Approvals
Upload repair orders directly into the system and send them for customer approval before the equipment leaves the service bay. This functionality increases transparency and accelerates the approval process, keeping customers informed and satisfied.
Photo Markups & Video Uploads
Modern allows your team to upload photos and videos of the equipment during the repair process. Technicians can also markup photos to point out specific issues, providing a clear visual explanation that helps customers understand the service needed, fostering trust and satisfaction.
Data Accessibility
All communication, updates, and orders are securely stored within the DMS. Even declined repair orders remain easily accessible, providing full-service history and ensuring compliance with audit trails and reporting needs.
Transforming Dealer Service with Real-Time Engagement
Discover how Modern can transform your business operations with our tailored solutions. Reach out for a personalized consultation or demo and experience the future of effortless customer communication.