Alban CAT

HOLT of California, MHD
Pleasant Grove, CA

HOLT uses MDS for:
– Shop Service
– Field Service
– Material Handling

“We started using MODERN in 2018 and the quick vision into what’s going on with a repair was one of the first benefits we noticed.

Internal communication has always been a huge issue for us. But now with MODERN, we are all looking at the same stuff. We make sure all of the documents and photos are in there and we now have one place to go to find out what’s going on with a work order. Having one location to keep all our information allows everyone to stay updated with the status of each repair. That was a huge pain point for us and is something MODERN has really helped close the gap on. It’s huge that it’s all in one place.

For example, we had a warranty repair where we were having multiple failures. As a result, we had several people involved from the customer and technician, to the manager and manufacturer as well as multiple others. Just being able to keep everyone up to date with that repair has been significant. Multiple people involved in trying to make that repair were all on the same page because of MODERN, and we take far less phone calls as a result.

The cost of MODERN has absolutely been worth every penny. We recommend it to everyone we talk to. I think it’s a fantastic product.”

Matt Day
General Product Support Manager

Alban CAT
Alban CAT

Whayne Supply & Walker Machinery
Louisville, KY

Whayne Supply & Walker Machinery uses MDS for:
– Shop Service
– Field Service
– Truck & Power Systems

“We have been using MODERN for under a year and are progressively rolling it out to 24 branches in four states. Some of our locations were skeptical at first, and only did it because their manager required them to, then they saw the value of it. They got PO’s faster, the additional work approved quicker, and when they saw how MODERN helped them avoid disputes, they realized they now have more time in their day to do other things.

I love the time and date stamp features of MODERN. We know what was said by us and we know what the customers said when they replied. To me that’s one of the most invaluable things about it. We have proof of who said what to who, and when. Prior to MODERN, we didn’t document phone calls in a consistent manner. We relied on memory and hand-written notes. MODERN is forcing us to put everything in one place that everyone has access to, and to me that’s a big plus.

The things we expected going in with MODERN is what we got. But this has helped us in so many ways we didn’t even expect.

You guys have really hit a home run based on the service side, to help us address some of our weak spots.”

Tim Larrick
General Service Operations Manager

Alban CAT

Alban CAT
Baltimore, MD

Alban uses MDS for:
– Shop Service
– Field Service
– Truck Shop

“We were looking for a proactive way to update our customers on the status of our service efforts. MODERN has allowed us to provide these notifications with a personal and professional touch. We now are able to give estimates, share pictures, receive signed approvals, and more without making a single phone call. MODERN has provided us with the solution we were looking for.”

Brent Poulton
Vice President, Product Support

“I just wanted to shoot you some feedback. My customers and I all love this program. MODERN has made my job so much easier, I finally have somewhere to enter notes, and my customers love it because I don’t forget to call them, I just shoot them a text. I can’t say enough how much I love this program. If you recall I was one of the naysayers in the training, not anymore.”

Jeffery W Hilliard II
Supervisor, Dulles Truck Shop

Wheeler Machinery Co.

Wheeler Machinery Co.
Salt Lake City, Utah

Wheeler uses MDS for:
– Shop Service
– Field Service
– Power Systems
– Rental

“MODERN has given us one tool to organize, prioritize and document our service repairs and easily carry that information straight to our customers.”

Craig Banyard
PSSR Manager

“MODERN has given us a better way to manage our maintenance and service repair process by giving us better visibility to repair status, inspections & estimate approvals. This increases our ability to turn our rental machines around faster and get them back to work.”

Cody Rhoades
Rental Operations Manager

Hawthorne CAT

Hawthorne CAT
San Diego, CA

Hawthorne uses MDS for:
– Shop Service
– Field Service
– Engine Service

“Rolling out a new program to any department can be a daunting process. The benefits of MODERN sell itself. One platform to communicate internally between departments and externally with our customers. Documentation from start to finish including, quotes, inspections, pictures, any supporting documents, and invoices. All of this happening in real time.

Our team attended the on-site training. Within 48 hours we had multiple customers loaded into MODERN and were receiving our first signed quotes and other customer communications through MODERN. The ease of use enabled our team to learn and implement the MODERN application with little or no complications. The MODERN support team values our input and applies our needs for continuous improvement and tailors to the dealership needs.

Immediately we saw communication between our departments improve. Our Main shop was communicating components being sent to the CRC Shop. Our PSSR’s were communicating incoming machines and customer expectations. Instead of our Lead Technicians having to make multiple phone calls to find out the status, all they have to do is review the internal notes for a work order and find the information they were looking for.

Driving Metrics improvement through the use of MODERN has resulted in increased customer satisfaction, decrease in WIP days, and decrease in LDL.”

Melissa Tresser
Service Operations Manager

Sitech Rocky Mountain

Sitech Rocky Mountain
Aurora, Colorado

Sitech Rocky Mountain uses MDS for:
– Shop Service

“Since using MODERN we have noted significant improvement in our NPS scores, a Daniels Group metric to measure customer satisfaction. The ease of reaching out to customers using text messages has alleviated a bottleneck we experienced with our service Admin staff – no more messages being lost in voicemails.”

Farshad Behbahani
Repair Center Manager

Torgerson's

Torgerson’s
Great Falls, Montana

Torgerson’s uses MDS for:
– Shop Service
– Field Service

“A product is only as good as the implementation. MODERN is easy-to-use and the benefits are easily identifiable making it a win-win.”

Wayne Fischer
VP of Operations

Find out how MODERN can improve your customer communication.