Customer Experience with MODERN

MODERN is a communication platform designed to enhance customer experience with service updates via 2-way text messaging, digital inspections, photos & videos, and estimate signature capture — all sent to your customer’s smartphone.

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Text Messaging is the most effecient way to communicate with customers

%

Of customers would rather receive a TEXT message vs a phone call

%

Of TEXT messages are read within the first 3 minutes of receiving

It takes 90 seconds for the average person to respond to a TEXT

Bobcat of Santa Rosa

Utilizes MODERN to communicate with their customers.

I like MODERN because I can update 5 customers in 1 minute instead of 1 customer in 5 minutes… the old way.

Service Manager

Bobcat of Santa Rosa

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